96win Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") describes how 96win ("the Company", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at 96win.bio, collects, processes, stores, and protects personal data relating to registered members, visitors, and prospective members ("you" or "User") in connection with the use of the 96win platform and any associated services.

96win is committed to handling personal data responsibly and in compliance with applicable data protection principles under international gaming authority requirements. By creating a 96win account or using the platform, you acknowledge that you have read and understood this Policy and consent to the data processing practices described herein.

This Policy should be read alongside the 96win Terms & Conditions, which govern your use of the platform in full.

2. Personal Data We Collect

96win collects personal data in the following categories, depending on your interaction with the platform:

Category	Examples	Collection Method
Identity Data	Full name, date of birth, government-issued ID number, nationality	Account registration, KYC verification
Contact Data	Email address, mobile number, residential address	Account registration, profile updates
Financial Data	Payment method details (e.g. Touch 'n Go, Boost, bank account), transaction history	Deposit and withdrawal processing
Technical Data	IP address, browser type, device identifiers, operating system	Automatic collection via cookies and server logs
Usage Data	Games played, bet amounts, session duration, bonus usage	Platform activity tracking
Communications Data	Live chat transcripts, support email correspondence	Customer support interactions

We do not collect sensitive personal data (such as health, racial, or religious information) unless specifically required by law or by the responsible gaming obligations described in Section 3 below.

3. How We Use Your Personal Data

96win uses the personal data described above for the following purposes:

• Account Administration: To create, verify, and maintain your 96win account, including Know Your Customer (KYC) identity checks required under our international gaming authority licence.
• Service Delivery: To process deposits and withdrawals, calculate and pay winnings, and provide access to casino games, live dealer tables, and the sportsbook in Malaysian Ringgit (MYR).
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in the 96win Terms & Conditions.
• Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, international gaming authority requirements, and any lawful order from a competent regulatory or enforcement authority.
• Responsible Gaming: To monitor gaming behaviour, identify potential signs of problem gambling, apply player-set limits, and administer self-exclusion requests where applicable.
• Marketing Communications: To send you personalised promotional offers, bonus notifications, and platform updates, where you have provided consent. You may opt out of marketing communications at any time via your account settings or by contacting 96win support.
• Platform Improvement: To analyse aggregate usage data and improve the 96win platform, game offerings, and user experience. This analysis is performed on anonymised or pseudonymised data wherever possible.
• Customer Support: To respond to your enquiries, process complaints, and resolve disputes relating to your 96win account.

4. Legal Basis for Processing

96win processes personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the member agreement between you and 96win, including account management, transaction processing, and game provision.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC, AML obligations, and gaming authority requirements.
• Legitimate Interests: Processing is necessary for the legitimate interests of 96win in operating a secure, compliant, and commercially viable gaming platform, provided such interests are not overridden by your rights and interests.
• Consent: Where processing is based on your consent — for example, receipt of marketing communications — you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

96win does not sell your personal data to third parties. We may share personal data in the following limited circumstances:

• Service Providers: We share data with carefully selected third-party service providers who assist in operating the 96win platform, including payment processors (e.g. FPX, Touch 'n Go eWallet, Boost), KYC verification providers, game platform suppliers, and IT infrastructure providers. These parties are contractually bound to process your data only in accordance with our instructions and this Policy.
• Regulatory Authorities: We may disclose personal data to gaming regulators, law enforcement agencies, or other governmental bodies where required by law or where we are legally compelled to do so.
• Group Companies: Personal data may be shared with affiliated entities within the 96win corporate group for the purposes of internal administration and compliance, subject to equivalent data protection standards.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the 96win business, personal data held by 96win may be transferred to the acquiring entity, subject to equivalent privacy protections.

No personal data is shared with third-party marketers or advertisers without your explicit consent.

6. Cookies and Tracking Technologies

The 96win platform uses cookies and similar tracking technologies to operate certain features, improve performance, and deliver a personalised experience. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for the platform to function. These cannot be disabled and do not require consent.
• Functional Cookies: Remember your preferences, language, and session state to provide a more consistent experience across visits.
• Analytics Cookies: Collect aggregate, anonymised data about how Members use the platform, helping us identify areas for improvement. We use industry-standard analytics tools for this purpose.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content. You may opt out of marketing cookies at any time via your browser settings or account preferences.

You may control cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 96win platform.

7. Data Retention

96win retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, including compliance with legal, regulatory, and audit obligations. As a general guideline:

• Account and identity data is retained for a minimum of five (5) years from account closure, in line with standard AML record-keeping requirements.
• Transaction and financial data is retained for a minimum of five (5) years from the date of the transaction.
• Communications data is retained for two (2) years from the date of the communication.
• Technical and usage data collected via cookies is retained for up to thirteen (13) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 96win's data disposal procedures.

8. Data Security

96win implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 96win platform.
• Encrypted storage of passwords using modern salted hashing algorithms. 96win staff cannot retrieve your original password.
• Role-based access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Regular third-party security audits and penetration testing of the 96win platform.
• Segregated storage of member funds from operating capital, in accordance with our international gaming licence.

While 96win takes all reasonable precautions to safeguard your data, no internet-based platform can guarantee absolute security. You are encouraged to use a strong, unique password for your 96win account and to enable two-factor authentication.

9. Your Rights

Subject to applicable law, you may have the following rights in relation to your personal data held by 96win:

• Right of Access: To request a copy of the personal data we hold about you.
• Right of Rectification: To request correction of inaccurate or incomplete personal data.
• Right of Erasure: To request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Restrict Processing: To request that we limit the processing of your data in certain circumstances.
• Right to Object: To object to processing based on legitimate interests, including direct marketing.
• Right to Data Portability: To receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
• Right to Withdraw Consent: Where processing is based on consent, to withdraw that consent at any time without affecting prior processing.

To exercise any of the above rights, please contact the 96win Data Protection team at the contact details provided in Section 13. We will respond to verified requests within thirty (30) days.

10. Children and Minors

The 96win platform is strictly restricted to individuals aged 21 years and above. 96win does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual who does not meet the minimum age requirement, the relevant account will be immediately closed, all funds returned in accordance with applicable regulations, and the personal data securely deleted. If you believe a minor has registered on the 96win platform, please contact us immediately at the details in Section 13.

11. Third-Party Links

The 96win platform may contain links to third-party websites or services — for example, payment provider portals accessed during deposit or withdrawal. 96win is not responsible for the privacy practices of any third-party website. We encourage you to read the privacy policy of any third-party site you visit before providing personal data.

12. Changes to This Policy

96win reserves the right to update or amend this Privacy Policy at any time. Revised versions will be published on this page with an updated effective date. Where changes are material, we will notify registered Members via their registered email address or via a prominent notice on the platform. Your continued use of the 96win platform following notification of changes constitutes acceptance of the revised Policy.

13. Contact Us

For privacy-related enquiries, requests to exercise your data rights, or concerns about how 96win processes your personal data, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 inside the 96win platform

We aim to respond to all privacy enquiries within five (5) business days and to resolve substantive data rights requests within thirty (30) days of identity verification.